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Welcome to obay.com.au

The online pet shop that is recommended by Veterinarians

You can shop in confidence knowing that the products on this site are endorsed by Veterinarians.

Ask your veterinarian if they have a unique code. Registering with their unique code will entitle you to discounts off the recommended retail price of the products on this site. It's your vet's way of rewarding you for being a loyal client.

Don't have a unique vet code? You can still order and shop with confidence on our secure site, but ask your vet for a unique code so that you can save money buying products for your pet.

Or Click here to find your closest Obay Vet

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This website is owned by Full Petential Pty Limited trading as OBAY. OBAY is a trademark of Full Petential Pty Limited. Our policy is to respect and protect your privacy. Please read the following to learn about our practices with respect to the collection, use, and disclosure of information collected on or via this website.

We reserve the right to change, modify, add, or remove provisions of this Privacy Policy at any time. Any changes to this Privacy Policy will be posted here. We encourage you to check this page from time to time, because your continued use of this website following any changes to this Privacy Policy posted on this page will be deemed to constitute your acceptance of such changes.

      Personal information collected

We require certain personal information about our customers in order for you to register to use this website and to order products via our website.

      Use of information

We may use the information we hold about you (and may exchange information with our agents, representatives, or contractors, and with credit reporting and debt collection agencies) for the purposes of carrying out our business, including processing your orders for products offered for sale on this website.

We may use your contact information (such as your email address) in order to:

  • send news, information about our activities and general promotional material which we believe may be useful to you;
  • send useful product reminders to you (if you select this option when registering);
  • monitor who is accessing the website or using services offered on the website; and
  • profile the type of people accessing the website and/or their preferred products or types of products.
      Your email message content may be monitored by us for trouble-shooting or                   maintenance purposes or if any form of email abuse is suspected.
      Requests not to use information

If you do not wish to have your personal information used in for any specific purpose, you can email us accordingly. If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may not be able to provide you with the services that you want. Otherwise, we may still use or disclose that information if:

  • we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
  • swe believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or

we are required by law to disclose the information.

      Other disclosures

Except as otherwise disclosed in this privacy policy or as otherwise consented to by you, we will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.

      Financial information

This website offers online order services which request you to provide financial information such as account or credit card numbers. We will use your financial information to bill you for products and services or otherwise process your transaction. By making a purchase on this website, you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction. Other information collected and used

      1. Internet protocol (IP) addresses

This website automatically collects the Internet Protocol addresses of its visitors. We use IP addresses to analyse trends, administer the website, track the users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

      2. Cookies

We utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. A cookie is a text file that is placed on your hard disk by a web page server. This information allows us to customise delivery of information. For example, one of the primary purposes of cookies is to provide a convenience feature to save you time. A cookie tells the server that you returned to a specific page and then remembers information you have already supplied so you do not need to complete the information again.

You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. If you decline a cookie, you may not be able to use certain features on the website and/or you may be required to reenter information more frequently during a visit.

      3. Demographic information

Personal information which we collect may be aggregated for demographic analysis but in such circumstances we would ensure that individuals would remain anonymous.

      Storage of personal information

As your privacy is extremely important to us, all personal information which we collect (including your contact details and, if relevant, credit card details) is kept confidential to the best of our ability and we will take all reasonable steps to secure transmission of your information from your computer to our servers. Unfortunately, no transmission of data over the Internet can be guaranteed to be totally secure. For example, third parties may unlawfully intercept or access transmissions.

Therefore, we cannot guarantee or warrant the security of any information you transmit to us, and you do so at your own risk. As soon as we receive your transmission, we make our best effort to ensure its security on our systems. We will take all reasonable steps to ensure the security of personal information held by us from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. We only permit your details to be accessed by authorised personnel. When you transmit credit card information, we use industry standard, SSL (secure socket layer) encryption.

      Access to personal information

You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it. We will preserve the content of such information and any e-mail you send to us if we believe we have the legal requirement to do so.

      Questions or comments

If you wish to comment on or query our privacy policy, or if you wish to make an inquiry regarding any personal information relating to you which may be in our possession, contact us using the contact details listed on our website.

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