Privacy policy

Veterinary Companies of Australia (VCA) respects the Guidelines suggested by the Australian Direct Marketing Association and it's Code of Practice for Consumer Protection in E-commerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit. In line with those guidelines, VCA would like you to be aware of the information we collect to provide your service.

We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries. Information that may be collected by VCA can include the following:

  1. Named individuals
  2. Telephone numbers
  3. Fax numbers
  4. Email addresses
  5. Information about what services you have ordered from VCA
  6. Information about what services you have enquired about
  7. Your interest in receiving VCA email newsletters
  8. Correspondence between you and VCA
  9. A customer relationship management system in which details of conversations might be written by employees
  10. Encrypted credit card details
  11. Your accesses to our websites

What VCA does with your information

  • We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries.
  • We do provide aggregate data to third parties
  • We will contact relevant people to communicate billing and technical issues
  • We store website data and email queued on our servers, only for use as back-up data should it be required
  • We may customise our email newsletters and communications to reflect your interest in a particular service
  • We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on VCA
  • We store encrypted credit card details to allow us to process the subscriptions to our services
  • We monitor and store your online requests for research purposes for the development of webpages and services and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc) which includes email communications.

As a customer of VCA you will receive occasional email communications from VCA that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail. If you have any questions about our privacy policy, please feel free to contact us at