Terms and Conditions

These terms and conditions apply to all purchases made from Veterinary Companies of Australia’s (VCA) Boredom Busters website.

Orders & Delivery
All orders placed through this website are subject to confirmation and acceptance by VCA. VCA may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If VCA requests payment for increased prices, you may cancel the order by giving notice to VCA, which must be received within seven days of the announcement of the increase. VCA or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by VCA as soon as possible. Anyone at the delivery address who receives the goods will be presumed by VCA to be authorised to receive the goods.

If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. VCA may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, VCA may charge you additional delivery fees. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. VCA reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

 

Returns & Refunds
If for any reason you are not completely satisfied with any purchased items, simply contact VCA at boredombusters@vcaworld.com within 7 days of receiving your goods. Please stipulate in the email the reason for the return and whether you would prefer an exchange or a refund of the product. If you require an exchange of a product, a Boredom Busters Credit Number will be issued to you that will deduct the dollar value of your purchase (excluding any freight charges) from your next order through the Boredom Busters website. All refunds will be credited to the account that was used to make the original purchase.

The product should be returned in its original packaging, with all tags or product related material attached. It is advisable that you use some sort of registered post for delivery of your returned goods to ensure the products are received correctly. Please send all returned products, with a copy of your Boredom Busters invoice, to:

Boredom Busters
Locked Bag 4365
Blacktown Business Centre, NSW 2148
AUSTRALIA

Unfortunately, freight charges on delivery and return of goods cannot be refunded. 50% of the cost of all returned or exchanged products will be charged for restocking and handling. NO RETURN OR EXCHANGE ON SALE ITEMS. All refund and exchange applications will be carefully considered and given at the discretion of VCA management.

 

Manufacturer Warranties

Husher
Please measure and select the right size Husher for your dog prior to purchase. A refund of Husher will only be issued if the product has a manufacturing defect. No refund will be issued if the dog has been incorrectly measured, the wrong size has been selected, for change of mind, if the product is used or is damaged. If the wrong size Husher is purchased, you may exchange it for another size. Our conditions on Husher exchanges are as follows:

  • VCA will exchange the goods as long as they are still in a sellable condition, free from dirt, hair and odours.
  • A 20% re-stocking fee will be charged on the goods returned (approximately $6.99 per Husher).
  • A further charge will be applied for the return postage costs, unless a return post pack is included with the exchange. 
  • You will need to mail your Husher for exchange to: Husher, Locked Bag 4365, Blacktown BC, NSW 2148. (It is recommended when mailing your Husher that you get a tracking number or proof of postage for the parcel). 

Products older than 18 months from date of purchase will not likely be considered for exchange or refund. 

Please contact husher@vcaworld.com prior to returning your Husher for a refund, exchange or for further Terms and Conditions.

 

Damaged Goods
If your purchase is damaged in transit, please contact VCA on boredombusters@vcaworld.com within 48 hours of receiving the goods. VCA will send you a replacement of your damaged product freight free at no extra charge. The damaged returned products must be in its original packaging with all tags attached and no evidence of use. It is at the discretion of VCA to evaluate the returned product and accept the damage as a result of freight and handling.

 

Prices & Payment
For each online order, you must pay:

  1. the applicable price for the relevant goods confirmed by VCA; and
  2. the delivery and handling fee specified on the web site at that time.

Your order and credit card details are safe and secure. All personal and credit card information provided to VCA is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & Payment section of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with VCA. Prices and the range on the Boredom Busters website may vary from other stores or sites.

 

Products
All our products are sent to you in good condition and packaged correctly we cannot guarantee the condition of the product on arrival.

All products promoted and supplied on the Boredom Busters website is distributed from Australia. Any veterinary based medication, treatment or product, unless otherwise indicated, that are supplied on this website is registered with the Australian Pesticides and Veterinary Medicines Authority (APVMA). Approval from the FDA, EPA and/or regulatory bodies of countries other than Australia, may not have been pursued or obtained. Only products that are available for purchase without a prescription in Australia are supplied on the Boredom Busters website. For further details regarding the registered Australian products, please visit: http://services.apvma.gov.au/PubcrisWebClient/welcome.do.

Although these products can legally be sold in Australia, regulations in different countries may vary. Please ensure that any product, or product with the Australian packaging, on this site is approved for sale in your country by contacting the appropriate regulatory authorities prior to purchase. If you require a prescription in your country for any products found on the Boredom Busters site, it is advised that you obtain the script prior to purchase.

Please consult with your local regulatory authorities or your veterinarian for further clarification on whether you can purchase any/all products from this site.
 

Your Account
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify VCA in connection with any use (whether authorised or unauthorised) of your user name or password. VCA may suspend or cancel your account at any time without prior notice.

 

Pictures
VCA aims to include up-to-date pictures of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

 

Privacy
VCA will comply with VCA's Privacy Statement. VCA will not reveal your personal information to external organisations except for the purposes of fulfilling your order. Full details on VCA’s Terms and Conditions and Privacy statement can be found at www.vcaworld.com

 

Liability
Any liability of VCA in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of VCA, be limited to:

  1. liability in relation to goods, the replacement of the goods or the supply of equivalent goods; and
  2. liability in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

 

Changes To Terms
Each order is governed by the terms and conditions current when the order is placed. VCA may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

 

Applicable Law
All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.

Exclusion and limitation of liability:

  1. TO THE FULL EXTENT PERMITTED BY LAW WE HEREBY EXCLUDE ALL CONDITIONS AND WARRANTIES NOT EXPRESSLY SET OUT HEREIN. EXCEPT AS SPECIFICALLY SET FORTH ELSEWHERE IN THIS AGREEMENT, WE MAKE OR GIVE NO EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, WITH RESPECT TO ANY GOODS OR SERVICES PROVIDED UNDER OR INCIDENTAL TO THIS AGREEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR RESELLERS, AGENTS, REPRESENTATIVES OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE EXPRESS WARRANTIES HEREBY GIVEN, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE.
  2. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.
  3. In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever. Important note: In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Trade Practices Act 1974 (Cth) or any other national, State or Territory legislation (the Acts) nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this agreement and the goods and you where to do so is unlawful.
  4. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to: a. in relation to goods i. the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or ii. the repair of the goods or payment of the cost of having the goods repaired; b. in relation to services i. the supplying of the services again; or ii. the payment of the cost of having the services supplied again as in each case we may elect.